PixitMedia
PixitMedia
PixitMedia
Moving from a tech first to a user first organisation through design.
Improved Onboarding Process for a fintech startup
Improved Onboarding Process for a fintech startup
Improved Onboarding Process for a fintech startup
Unified multiple apps into one platform, improving scalability
Unified multiple apps into one platform, improving scalability
Unified multiple apps into one platform, improving scalability
Increased NPS from 3.1 to 4.5 stars after the redesign
Increased NPS from 3.1 to 4.5 stars after the redesign
Increased NPS from 3.1 to 4.5 stars after the redesign
Team
Design director, lead designer.
What we did
Design
Deliverables
App
Website
Duration
34 weeks
Tech stack
Figma
Pixit Media users faced increasing tool complexity and clunky navigation as they navigated multiple apps that had been developed during Pixit’s impressive growth. A fragmented user experience was hindering Pixit’s scalability and market competitiveness.
Problem statement
Pixit Media users faced increasing tool complexity and clunky navigation as they navigated multiple apps that had been developed during Pixit’s impressive growth. A fragmented user experience was hindering Pixit’s scalability and market competitiveness.
Hypothesis
A full product redesign from a user-first perspective will create a more unified user experience, enhancing Pixit’s growth by reducing churn from existing users and simplifying onboarding for new users.
Solution
Pixit Media’s product was highly technical, meaning Rise needed to work closely with existing users to build empathy, map workflows end-to-end and uncover pain-points.
Rise used a jobs-to-be-done approach while conducting extensive user interviews to emphasise the product’s core value drivers
Consistent weekly meetings and a single point of contact were integrated into Pixit’s schedule, empowering stakeholders with clear communication on tech and product trade-offs.
Rise tested numerous Figma wireframe prototypes with user groups to refine the product, ensuring seamless flows between different Pixit services.
Pixit’s Net Promoter Score rose from 3.1 to 4.5 stars, and customer assistance needs decreased by 55% within a year of the launch thanks to Pixits shift from a tech-first to a user-first approach.
Pixit Media users faced increasing tool complexity and clunky navigation as they navigated multiple apps that had been developed during Pixit’s impressive growth. A fragmented user experience was hindering Pixit’s scalability and market competitiveness.
Read more
Pixit Media users faced increasing tool complexity and clunky navigation as they navigated multiple apps that had been developed during Pixit’s impressive growth. A fragmented user experience was hindering Pixit’s scalability and market competitiveness.
Problem statement
Pixit Media users faced increasing tool complexity and clunky navigation as they navigated multiple apps that had been developed during Pixit’s impressive growth. A fragmented user experience was hindering Pixit’s scalability and market competitiveness.
Hypothesis
A full product redesign from a user-first perspective will create a more unified user experience, enhancing Pixit’s growth by reducing churn from existing users and simplifying onboarding for new users.
Solution
Pixit Media’s product was highly technical, meaning Rise needed to work closely with existing users to build empathy, map workflows end-to-end and uncover pain-points.
Rise used a jobs-to-be-done approach while conducting extensive user interviews to emphasise the product’s core value drivers
Consistent weekly meetings and a single point of contact were integrated into Pixit’s schedule, empowering stakeholders with clear communication on tech and product trade-offs.
Rise tested numerous Figma wireframe prototypes with user groups to refine the product, ensuring seamless flows between different Pixit services.
Pixit’s Net Promoter Score rose from 3.1 to 4.5 stars, and customer assistance needs decreased by 55% within a year of the launch thanks to Pixits shift from a tech-first to a user-first approach.
Pixit Media users faced increasing tool complexity and clunky navigation as they navigated multiple apps that had been developed during Pixit’s impressive growth. A fragmented user experience was hindering Pixit’s scalability and market competitiveness.
Problem statement
Pixit Media users faced increasing tool complexity and clunky navigation as they navigated multiple apps that had been developed during Pixit’s impressive growth. A fragmented user experience was hindering Pixit’s scalability and market competitiveness.
Hypothesis
A full product redesign from a user-first perspective will create a more unified user experience, enhancing Pixit’s growth by reducing churn from existing users and simplifying onboarding for new users.
Solution
Pixit Media’s product was highly technical, meaning Rise needed to work closely with existing users to build empathy, map workflows end-to-end and uncover pain-points.
Rise used a jobs-to-be-done approach while conducting extensive user interviews to emphasise the product’s core value drivers
Consistent weekly meetings and a single point of contact were integrated into Pixit’s schedule, empowering stakeholders with clear communication on tech and product trade-offs.
Rise tested numerous Figma wireframe prototypes with user groups to refine the product, ensuring seamless flows between different Pixit services.
Pixit’s Net Promoter Score rose from 3.1 to 4.5 stars, and customer assistance needs decreased by 55% within a year of the launch thanks to Pixits shift from a tech-first to a user-first approach.
Founderful is the new brand name, created by Koto.studio, for the Swiss VC company formerly known as, Wingman. The growing, founder-focused VC worked with Koto as the branding agency and Koto partnered with Rise to bring the websites to life.
Founderful is the new brand name, created by Koto.studio, for the Swiss VC company formerly known as, Wingman. The growing, founder-focused VC worked with Koto as the branding agency and Koto partnered with Rise to bring the websites to life.
Founderful is the new brand name, created by Koto.studio, for the Swiss VC company formerly known as, Wingman. The growing, founder-focused VC worked with Koto as the branding agency and Koto partnered with Rise to bring the websites to life.
Founderful is the new brand name, created by Koto.studio, for the Swiss VC company formerly known as, Wingman. The growing, founder-focused VC worked with Koto as the branding agency and Koto partnered with Rise to bring the websites to life.
Founderful is the new brand name, created by Koto.studio, for the Swiss VC company formerly known as, Wingman. The growing, founder-focused VC worked with Koto as the branding agency and Koto partnered with Rise to bring the websites to life.
Founderful is the new brand name, created by Koto.studio, for the Swiss VC company formerly known as, Wingman. The growing, founder-focused VC worked with Koto as the branding agency and Koto partnered with Rise to bring the websites to life.
Founderful is the new brand name, created by Koto.studio, for the Swiss VC company formerly known as, Wingman. The growing, founder-focused VC worked with Koto as the branding agency and Koto partnered with Rise to bring the websites to life.
Founderful is the new brand name, created by Koto.studio, for the Swiss VC company formerly known as, Wingman. The growing, founder-focused VC worked with Koto as the branding agency and Koto partnered with Rise to bring the websites to life.
What Our Partners Say.
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Watch video testimonials from our loyal partners
"I think you were really aware and understanding of the nature of client needs... that really didn't go unnoticed."
Fred North, Creative Director – Koto.studio ex. DesignStudio
"I just showed the site and branding to the lead animator on Avatar, Fantastic 4, Call of Duty, and he LOVES it!"
Fred North, Creative Director – Koto.studio ex. DesignStudio
“Rise did a great job at figuring out what was in our heads and bringing that to life. Wow — nicely done."
Jeremiah Kittredge, Managing Director – OnlyOne ex. Democracy Builders
"Rise added an incredible amount of value from our side in such a short time... We earned a 50% increase in conversions."
Chantal Gouvea Paulson, CEO – BlinkBid ex. IGC Partners
"They have an excellent talent pool and fast turnaround times."
Daniel Braithwaite, Founder & CPO – Veremark ex. SapientRazorfish
"Rise over-delivered... they delivered exactly what we wanted and then some."
Joe Pearl, Founder & CEO – POGO
"Rise has become our go-to for digital, product design and tech talent... We have trusted them with our most sensitive work."
Johann Laeschke, CMO — Spitfire Ex. Koto Studio, AKQA
"Rise did a phenomenal job... We gave a lot of space and they designed a website that surpassed our expectations."
Jessi Noel-Dodge, Production Coordinator – Explore55
"Rise did a phenomenal job... We gave a lot of space and they designed a website that surpassed our expectations."
Jessi Noel-Dodge, Production Coordinator – Explore55
Get Results, Fast
We form long term partnership with business leaders, founders to enable them to add more design and development value with less.
Trusted by founders, agencies and scaleups — worldwide
Let’s go
Add your details below so we can prepare for our discovery call with an expert
Your AI Partners
Rise Lisbon
Mercado de Ribeira Av. 24 de Julho 1o andar 1200-479 Lisboa
Rise Amsterdam
Herengracht 124-128, 1015 BT Amsterdam, Netherlands
What Our Partners Say.
Watch video testimonials from our loyal partners
"I think you were really aware and understanding of the nature of client needs... that really didn't go unnoticed."
Fred North, Creative Director – Koto.studio ex. DesignStudio
"I just showed the site and branding to the lead animator on Avatar, Fantastic 4, Call of Duty, and he LOVES it!"
Fred North, Creative Director – Koto.studio ex. DesignStudio
“Rise did a great job at figuring out what was in our heads and bringing that to life. Wow — nicely done."
Jeremiah Kittredge, Managing Director – OnlyOne ex. Democracy Builders
"Rise's helped us through a very key blocker. Their workflow was brilliant - quick to adapt to our ever-changing needs. I’ve recommended them to two other founders."
Johnny Quach, CPO/CMO – Hostel World ex. Match.com, TechStars
"Rise added an incredible amount of value from our side in such a short time... We earned a 50% increase in conversions."
Chantal Gouvea Paulson, CEO – BlinkBid ex. IGC Partners
"They have an excellent talent pool and fast turnaround times."
Daniel Braithwaite, Founder & CPO – Veremark ex. SapientRazorfish
"Rise over-delivered... they delivered exactly what we wanted and then some."
Joe Pearl, Founder & CEO – POGO
"Rise has become our go-to for digital, product design and tech talent... We have trusted them with our most sensitive work."
Johann Laeschke, CMO — Spitfire Ex. Koto Studio, AKQA
"Rise did a phenomenal job... We gave a lot of space and they designed a website that surpassed our expectations."
Jessi Noel-Dodge, Production Coordinator – Explore55
Get Results, Fast
We form long term partnership with business leaders, founders to enable them to add more design and development value with less.
Trusted by founders, agencies and scaleups — worldwide
Let’s go
Add your details below so we can prepare for our discovery call with an expert
Your AI Partners
Rise Lisbon
Mercado de Ribeira Av. 24 de Julho 1o andar 1200-479 Lisboa
Rise Amsterdam
Herengracht 124-128, 1015 BT Amsterdam, Netherlands
What Our Partners Say.
Watch video testimonials from our loyal partners
"I think you were really aware and understanding of the nature of client needs... that really didn't go unnoticed."
Fred North, Creative Director – Koto.studio ex. DesignStudio
"I just showed the site and branding to the lead animator on Avatar, Fantastic 4, Call of Duty, and he LOVES it!"
Fred North, Creative Director – Koto.studio ex. DesignStudio
“Rise did a great job at figuring out what was in our heads and bringing that to life. Wow — nicely done."
Jeremiah Kittredge, Managing Director – OnlyOne ex. Democracy Builders
"Rise added an incredible amount of value from our side in such a short time... We earned a 50% increase in conversions."
Chantal Gouvea Paulson, CEO – BlinkBid ex. IGC Partners
"They have an excellent talent pool and fast turnaround times."
Daniel Braithwaite, Founder & CPO – Veremark ex. SapientRazorfish
"Rise over-delivered... they delivered exactly what we wanted and then some."
Joe Pearl, Founder & CEO – POGO
"Rise has become our go-to for digital, product design and tech talent... We have trusted them with our most sensitive work."
Johann Laeschke, CMO — Spitfire Ex. Koto Studio, AKQA
"Rise did a phenomenal job... We gave a lot of space and they designed a website that surpassed our expectations."
Jessi Noel-Dodge, Production Coordinator – Explore55
"Rise did a phenomenal job... We gave a lot of space and they designed a website that surpassed our expectations."
Jessi Noel-Dodge, Production Coordinator – Explore55
Get Results, Fast
We form long term partnership with business leaders, founders to enable them to add more design and development value with less.
Let’s go
Add your details below so we can prepare for our discovery call with an expert
Trusted by founders, agencies and scaleups — worldwide
Your AI Partners
Rise Lisbon
Mercado de Ribeira Av. 24 de Julho 1o andar 1200-479 Lisboa
Rise Amsterdam
Herengracht 124-128, 1015 BT Amsterdam, Netherlands
Any questions? Jonny’s here to help.